In order to trigger a username or password reset follow these steps:


  1. Type in an incorrect password or username
  2. It will say your password is incorrect and give you a link to the reset screen
  3. You will be prompted to enter either your Calpendo user name or your registered email address if you can't remember your username
  4. An email will be sent to your registered address containing a 16 character code
  5. Copy and paste that code into the reset password dialogue box which has now appeared
  6. Enter your new password using the password guidelines which are defined by your local Calpendo administrator
  7. In addition you are not allowed to have passwords which include:
    1. your username
    2. your first name
    3. your middle name
    4. your last name
    5. exprodo
    6. calpendo
  8. If you have forgotten your username you will then be sent a followup email containing your username and saying you can now login with your new password